DPS · Kasur
Complaint & Application Help Desk
District Public School & College, Kasur
If something at school needs attention, this is where parents raise it formally and follow exactly what happens next — who picked it up, what they did, and when it was resolved.
Dare to Lead
How it works
- 1
Raise it
Register once with your child’s name, roll number and class, then submit your complaint or application with the details.
- 2
Track it
Follow it through every stage — open, in progress, escalated, resolved — from your own dashboard.
- 3
See who acted
Every assignment, escalation and resolution is recorded with who did it and when. Nothing is quietly changed.
Questions parents ask
- What can I raise here?
- Anything at school that needs formal attention: transport and school bus issues, fees and billing, facilities and safety, discipline, staff conduct, and academic concerns.
- Who can see my complaint?
- Only you and the school staff handling it. Other families never see your complaints, and the staff who can see them are limited by their role.
- How will I know when something changes?
- You receive an email each time the status changes, and the complete history is always available on your dashboard.
- What happens if it is not resolved?
- Staff can escalate a complaint to HR, and HR can escalate it to the Principal. The Principal has full oversight of every complaint at every stage.
- Do I need an account?
- Yes. An account is what lets you come back and see your full complaint history at any time, rather than relying on a one-off tracking link.